Frequently Asked Questions

Honest Answers from Mississauga's Roadside Assistance Experts

Have a question? We have answered the most common ones below. For anything else, call us anytime at (647) 449-8212 — we are available 24/7.

Services & Availability

Are you available 24/7, including holidays?

Yes. We operate 24 hours a day, 7 days a week, every day of the year — including all Ontario statutory holidays. A real person answers every call.

Our average response time is under 30 minutes across our service areas. Actual arrival times depend on your location and traffic conditions at the time of your call. We always give you an honest estimated arrival window upfront.

We currently serve Mississauga, Milton, Oakville, and Etobicoke. If you are unsure whether your location falls within our service area, give us a call and we will confirm right away.

No. There is no membership or subscription required. Anyone can call us and receive service. You only pay for the job at hand with a clear upfront quote before we dispatch.

Towing

Can I choose where my vehicle gets towed?
Absolutely. You tell us the destination — your mechanic, a dealership, your home, or anywhere else. We do not restrict you to a partner network.

Yes. We operate a full fleet of flatbed trucks for luxury cars, AWD and 4WD vehicles, low-clearance cars, electric vehicles, classic cars, and anything that cannot roll freely. Flatbed keeps all four wheels off the ground and eliminates any risk of drivetrain damage during transport.

Yes. We handle post-accident towing and vehicle recovery regularly. We work alongside police at the scene when required, coordinate with insurance adjusters, and deliver your vehicle directly to the body shop or storage facility of your choice.

Battery, Flat Tire & Lockout

Can you tell if I need a new battery or just a boost?

Yes. We test your battery on the spot with professional equipment. If a boost is enough, that is all we will do. If the battery is failing, we will tell you honestly — and can often replace it on-site.

If there is no usable spare available, we will arrange a tow to the nearest tire shop. We handle both roadside assistance and towing so you do not need to call a second company to sort it out.

No. We use professional non-destructive entry tools designed to open vehicles without causing any damage to the door, frame, locking mechanism, or interior. This is a service we perform every day across all makes and models.

Pricing & Payment

How much do your services cost?

Pricing depends on the service and your location. Most jobs fall between $50 and $2,000 CAD. We always provide a clear upfront quote before we dispatch or begin any work — no hidden fees. Call (365) 292-5055 for a quote.

We accept cash, major credit cards, and debit. If your service is covered under an insurance or roadside assistance plan, we coordinate directly with your provider for billing so you may not need to pay anything out of pocket.

Many auto insurance policies and roadside assistance plans include towing and roadside coverage. Let us know your provider when you call and we will help coordinate the billing on your behalf.

Winter & Safety

Do you operate during Ontario winter storms?

Yes. We operate year-round in all weather conditions. Our technicians are experienced with cold-weather issues like dead batteries, snowbound vehicles, and icy road recoveries.

Turn on your hazard lights immediately. If you are on a highway or busy road, exit through the passenger side and move well away from traffic. On quieter roads, staying inside the vehicle with hazards on is usually safer. Our dispatcher will give you specific guidance based on your exact situation when you call.

Still have a question?

Call us anytime — we’re always here.