Mississauga Roadside Assistance is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights as a customer — in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
When you contact us or request service, we may collect your name, phone number, email address, vehicle location, vehicle details (make, model, year, plate), and payment information. Our website also collects standard technical data (IP address, browser type, pages visited) via cookies.
We use your information to dispatch a technician to your location, process payment, respond to inquiries, maintain service records, and improve our operations. We only collect what is necessary for these purposes.
We do not sell or rent your personal information. We share it only with our dispatched technicians (to locate and assist you), payment processors (to complete transactions), and when required by law. All third parties are required to protect your information.
We retain your information only as long as necessary — typically 7 years for service and financial records, as required by Ontario business and tax regulations. Information is securely deleted or anonymized after that period.
We use encrypted payment channels, restricted access to customer records, and secure internal systems to protect your data. While we take every reasonable precaution, no internet transmission is 100% guaranteed.
Our website uses essential cookies (required for site function) and analytics cookies (to understand traffic patterns). You can disable cookies in your browser settings, though this may affect some site features.
You have the right to access the personal information we hold about you, request corrections, and withdraw consent for non-essential uses. To exercise these rights, contact us below. You may also file a complaint with the Office of the Privacy Commissioner of Canada.
Privacy Officer — Mississauga Roadside Assistance | 1960 Pimlico Ct, Mississauga, ON L5M 3S3 | (647) 449-8212 | info@mississaugaroadsideassistance.ca
We may update this policy periodically. The current version will always be posted here with the date of last revision.
